How to book!

Booking your next adventure holiday with Grand Angle is simple: choose your travel option, book online or with help from our advisers, and let us organise the rest. Here is everything you need to know, step by step.

Elodie David Macha
Behind these trips, our experts

How do I book?

Please note! Can’t see our emails? Check your spam folder! To make sure our emails arrive directly in your main inbox and images display correctly, we recommend marking our emails as “not spam” and adding our email addresses to your address book.

Payment

Payment amount

  • More than 60 days before departure: pay a deposit when booking (30 % of the trip price, 60 % for cruises/boat accommodation, + insurance + booking fees), then pay the balance 60 days before departure.
  • 60 days or less before departure: pay the full trip price.

Please note! Some tailor-made trips may have different booking conditions. Flight-only bookings must always be paid in full at the time of booking.

Payment methods

Online

Pay securely by CB, Visa or Mastercard.

By phone

Call +33 4 76 95 23 00 and have your payment card ready.

By post

Send a cheque, holiday vouchers or bank transfer confirmation with your booking form.

At our office

All payment methods are accepted at 52 rue du Tortolon, Autrans-Méaudre en Vercors.

  • Payment card: CB, Visa, Mastercard — secure remote payment.
  • Bank transfer: download our bank details (RIB) and send the transfer confirmation to accueilgrandangle.fr .
  • Chèques-Vacances holiday vouchers, paper or e-connect: accepted for all trips in France and the European Union.
  • Bank cheque: enclose it with the booking form and post it to Grand Angle, 52 rue du Tortolon, 38112 Autrans-Méaudre en Vercors.
  • Online collection fund Le Pot Commun: see how it works.
  • Cash: only at the agency, up to 1 000 € per purchase (as required by law).

Please note! When paying with Chèques-Vacances holiday vouchers, we recommend sending them by registered post with acknowledgement of receipt. For guided trips, payments by methods other than payment card will be treated as provisional reservations until payment is received.

What happens next?

I booked a guided trip

I booked a guided trip

1. We record your registration and send an acknowledgement. 2. Within 2 to 3 working days, your dedicated adviser confirms the booking or suggests an alternative date or route. You are free to accept or decline. 3. We send your trip invoice, also available in your traveller account. 4. Once the trip is confirmed to run, we send a confirmation email. 5. You pay the balance 60 days before departure; we send a reminder if needed. 6. Around 15 days before departure, we send your joining instructions with the meeting date, time and place, guide contact details, emergency number and any flight tickets.

If Grand Angle cancels

We notify you no later than 21 days before departure. You can choose a different date or destination, or receive a full refund.

I booked a self-guided trip

I booked a self-guided trip

1. We record your registration, send an acknowledgement and start handling your booking. 2. Within 2 to 3 working days, your dedicated adviser confirms it or suggests an alternative. You are free to accept or decline. 3. We send your invoice, also available in your traveller account. 4. You pay the balance 60 days before departure; we send a reminder if needed. 5. Between 30 and 15 days before departure, once the balance is paid, we send your travel documents.

Your travel documents

When you receive your documents, check them and contact us with any questions. Some technical documents may need to be collected locally.

FAQ

My online payment has been declined. What should I do?

Your bank wants to secure your remote payment: follow its instructions and try the transaction again. You will not be charged twice. If your payment is still declined, contact us on 04 76 95 23 00 for a secure payment over the phone.

I can’t log in to my traveller account. What should I do?

Click “My account” in the top right, then enter your email address and password. If you have forgotten your password, click “Request a new password”: you will receive a password reset email (check your spam folder). Once logged in, you can access your trip details and documents.

I have a gift voucher. How do I apply it to my booking?

Contact us on 04 76 95 23 00: we will apply it to your booking.

I have a “Le Pot Commun” collection fund. How do I use it?

Log in to your online collection fund: it will become your payment method on the Grand Angle website, allowing you to pay for all or part of your trip.

I have misspelled a name. What should I do?

Email us or call 04 76 95 23 00 as soon as possible. If no flight ticket is involved, this is generally not a problem.

Which surname should I give if I am married, widowed or divorced?

If no flight ticket is involved, use the surname of your choice. For any trip that includes a flight, use your surname at birth and first name exactly as they appear on your passport.

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